Adriona Nkx

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They charge my account then closed their local branch. Still no refund. Owe over $1100

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Tutor Doctor - They charge my account then closed their local branch. Still no refund. Owe over...

Beware when prepaying for tutoring through the Tutor Doctor. They require you to prepay for tutoring hours by purchasing a package of hours.

My first package was 36 hours plus a registration fee which was $2030.00. When I completed my hours I was contacted to purchased additional hours to continue. I purchased 25 hours at $55/hour and 6 days after they took my final payment I found out they were closing my local branch as the owner is going bankrupt. I had only used 3.5 hours.

The local branch confirmed they owed me $1182.50.The headquarters in Canada has promised to work on getting me a refund. It has been since July 25th 2017 and I still have yet to see a refund or a date when they will send one.

The fact is the main company will not be accountable for their local branch, you could be forking over thousands for dollars and risking that the local branch will shut down without notice leaving you begging for your money back. It has been nearly 3 months and I have not been sent the refund I am owed.

Tutor Doctor Reply:
Tutor Doctor is a worldwide organization committed to offering high quality tutoring services at affordable rates. Our state-of-the-art instructional methods and unique approach towards learning requires dedication and commitment from tutors we work with. Our tutoring contracts are industry standard agreements, and we strive for 100% customer satisfaction under our Tutor Doctor guarantee. Because we are globally present, we encourage locally owned franchisees to make a difference in their communities. Tutor Doctor's Home Office in Canada is available for support and assistance where possible in the case of a branch closure. Our mission is to put students first, and we have always made convenience and affordability for parents an utmost priority.
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Pros:
  • Convience of in home tutoring
Cons:
  • Poor customer service
  • Ignoring phone calls and emails
  • Being misled
Reason of review:
Poor customer service
Loss:
$1183
Preferred solution:

Full refund

Anonymous

Tutor Doctor - Customer Care Review

Terrible service from them. Did not do a good job and did not return calls it was the one in Burlington and Hamilton

Tutor Doctor Reply:
Tutor Doctor, as an international company, views maintaining a high level of customer service a top priority. When or clients reach out to us, it is often happening at a very difficult moment in their lives, sometimes after receiving a very disappointing report card or exam result. We, therefore, recognize the importance of possessing a calm, reassuring, professional demeanor. Luckily, our many years of training and experience has taught us not only how to help our clients, but how to communicate effectively with students, parents, and teachers to ensure an effective game plan for academic improvement.

Tutor Doctor employs a unique system for matching students with tutors who are the best fit in terms of skills and character, all with the goal of not only boosting grades but achieving scholastic excellence. The tutoring process includes the teaching of vital study skills that have been proven to dramatically improve performance in the long term, as well methods for organizing schoolwork that provides a stronger academic foundation for years to come.

All of this requires strong, healthy communication between tutor, student, and parents, and this, in turn, requires a strong tradition of customer service. It is truly at the heart of Tutor Doctor itself. Without this dedication, it would be impossible to maintain our high level of excellence.
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Reason of review:
Bad quality
Anonymous

Tutor Doctor - Tutoring Service Review

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Terrible tutors did nothing to improve my daughters education ! Waste of money

Tutor Doctor Reply:
Tutor Doctor operates worldwide, helping thousands of students every day. This work involves a great deal of effort, beginning with a proprietary system for matching students with tutors, based on relevant skills and personalities. Tutor Doctor also employs a custom-designed X-Skills system that makes use of the latest learning research to provide a solid foundation of useful educational know-how that will aid each student’s progress through high school, university and beyond.

Tutor Doctor also works closely with parents to create a schedule and a course of study, which can include subject tutoring, help in preparing for examinations, advice on assignments and more. A tutor will also work with teachers to keep abreast of the student’s progress, as well as upcoming work and tests. The tutoring services provided by Tutor Doctor, therefore, consist of complex, multi-layered efforts requiring hard work and dedication.

Every client of Tutor Doctor is of utmost importance, and years of consistently excellent reviews on independent third-party review sites such as Yelp and Google+ reflect this devotion to duty. Tutoring, after all, is about so much more than improving report cards -- it is about improving lives.
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Reason of review:
Bad quality
Samyrah Xvr
map-marker London, England

Tutor Doctor Tutoring Service Review from London, London

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Absolutely terrible service. I wanted tutoring to help me with my maths GCSE, we were told that they could only tutor us for 12 hours because I applied for a tutor too late as exams were only a couple of weeks away.

This alone costed £600. Then when they did their "service" we were oblivious to the fact that they added an extra 4 hours which we did NOT ask for. The person said it was £200 for the extra 4 hours of tuition but they took out £212 from my mum's account.

They're a scam and I wouldn't recommend tutor doctor to anyone... Initially they said they couldn't give us more than 12 hours of tuition so how were they able to go over the amount of hours we actually asked for..?

Tutor Doctor Reply:
Tutor Doctor is an international company, helping many thousands of students all around the world. We work closely with students, identifying their strengths as well as their weaknesses, and finding the most efficient path to academic success.

Before work even begins, all students are assessed in order to match them with a tutor who is the best possible fit with their academic needs as well as their personality. We also work to improve organizational ability and study skills, using methods and techniques developed using the latest knowledge of learning and training.

All of this is a tremendous undertaking we do every day. Every effort is made to be as precise as possible when estimating the hours required to perform certain tasks, but academic excellence is always our top goal. This may be a simple task or it may be a challenging task, depending on each situation -- but everything we do at Tutor Doctor is geared toward improving grades, brightening outcomes, and changing the lives of people.
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Reason of review:
Pricing issue
2 comments
Guest

In regards to the comment my daughter wrote on your website about tutor doctor I would like to retract what was said as there was a bit of misunderstanding regarding the hours. My daughter was given 4 extra hours without my knowledge.

I've spoken to tutor doctor and it has

now been straightened out. Sorry for the inconvenience.

Guest

Thank you for your comment. We understand that you are the minor therefore we are unable to respond directly.

There appears to be some misunderstandings here. Please be assured that we will contact your mother today to investigate further to resolve this.

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Anonymous
map-marker Quito, Pichincha

Tutor Doctor - Consulting Service Review from Quito, Pichincha

I called for a free evaluation for my two kids. Now the Tutor Dictor Feanchise owner is saying that the evaluation is only free if you hire them.

Pablo Pinto the owner is demanding a 150 per child plus taxes. Is there anywhere I can lodge a complaint?

I can not find an email address and nobody answers the phone. I am including the Facebook ad that states that it is free.

Tutor Doctor Reply:
Here at Tutor Doctor, we recognize the importance of our work -- it’s not just about raising grades, it’s about changing lives. Given how high the stakes are, we have to ensure that all our rates reflect the hard work and dedication that goes into our work.

Each student is carefully matched with a tutor who best matches their personality and academic needs. Our one-to-one tutoring system ensures a strong focus on each student’s specific strengths and weaknesses. Excellence is our top priority, and the feeling of helping students make their dreams come true is one of the happiest experiences imaginable.

All of this means that our in-home tutoring service is far more than just a lone individual sitting with a student; it’s a global family working hard to ensure that student receives the best help possible. It’s why we do what we do.
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Reason of review:
Problems with payment
Anonymous
map-marker Nottingham, Nottingham

Tutor Doctor - Review in Education category from Nottingham, Nottingham

Applied to become a tutor and told it would cost me 40k to start up...

Tutor Doctor Reply:
Tutor Doctor's unique franchise model allows business owners to make a direct impact on their communities. Our mission is for franchisees to feel connected with their community, and we believe personal ties to their home areas is an important factor in that goal. Our franchise owners are hard-working individuals that strive to make a difference in their community. Tutor Doctor sets high standards of operation as we aim to ensure the students and parents we serve always have access to the highest quality educational services. We won't compromise on quality, especially when it comes to our future generation. Tutor Doctor has spent years researching and developing unique learning approaches, materials, and training courses to maximize the success of our students. We believe these additional resources are worth the cost for the benefits they bring to our students.
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Reason of review:
Pricing issue
Anonymous
map-marker Tempe, Arizona

Tutor Doctor Charge Review from Tempe, Arizona

Hate the way they charge you it should be what you use each month. wouldnt use them again. Not a good

Tutor Doctor Reply:
Tutor Doctor is committed to forming an individualized learning plan for each of our students. We require dedication from tutors we work with, and strive to optimize efficiency during the time we spend with our students. Tutor Doctor will never charge more than what has been agreed upon, and our contracts are industry-standard agreements for educational services. One of the benefits of in-home tutoring is our ability to work around your schedule. The tutors we work with are hard-working individuals that craft unique approaches to cater to each student's learning style. During any of our free consultations, we are more than happy to work around our customers' schedules, availability, and budget. We believe consistency is important, as our mission is to develop a set of goals for each student to maximize their success.
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Reason of review:
Bad quality
Anonymous
map-marker Aldershot, Hampshire

Tutor Doctor - Tutoring Service Review from Aldershot, Hampshire

I have just signed up to tutor doctor for business to help my son with his last year A Levels

I have some funding towards the cost in place banked with the company however the chap made me fill in a form with my card details and security code and said the first payment will be taken next week

I don't understand why when the first month has already been paid for !!

Ha I g now googled reviews I'm very worried

Advice anyone at £47 and hour it's not cheap and again pressure was put on to add more time as an hour didn't seem enough

Very worried especially as they have all my card details

Tutor Doctor Reply:
Tutor Doctor is a professional company that operates internationally, employing thousands of tutors to assist many thousands more students. As part of the complex business of collecting fees in multiple currencies, we maintain a payment system that is modern and secure. We also employ a proprietary system for tracking tutor hours as well as any other fees that may be involved in our business.

As a registered corporation, we are required by law, as well as professional standards, to maintain tight control over all our data, and that includes the charging of fees. We cannot and would not, file unauthorized charges to our clients. Every company is only as good as its reputation. Tutor Doctor’s reputation is extremely respectable, as is evidenced by our almost universally positive online reviews. No company could hope to prosper, or would deserve to, if it even thought about taking advantage of its customers.

Tutor Doctor is in the business of helping students achieve their dreams. This takes focus, experience, and a deep dedication to educational excellence. We improve lives every single day, and the feeling of really making a difference is far too precious to do anything but serve our clients to the best of our ability. It’s why we got into the business in the first place.
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Reason of review:
Pricing issue
1 comment
Guest

Hi Rather than worry about this and get bogged down by a few negative or fbogus reviews just check the T and C and call the owner of the office that you dealt with . You should have paid an initial deposit that is deducted from the programme of tuition and then one months instalment in advance once your wonderful tutor has been matched you.

Kaycee Ygz
map-marker London, England

Tutor Doctor Scammers

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Applied to be a tutor so read a number of their UK websites, sounded fantastic.

As a tutor I would be magically matched to the student so things should go swimmingly.

I met the woman for the interview, it went well. When I asked about the match process she admitted that due to a small number of tutors and a wide area to fill she nearly always had to send whoever most closely met the bill.

When I asked for clarification it seemed I was to be her only A level Physics tutor, so could be busy as we are as rare as hens teeth.

So I asked if I would be sent to the first student who wanted physics A level regardless of their need, personality or location. Basically yes she said, although if it was too far to travel she would understand.

Magic matching indeed. the best thing on offer was *** so I left.

Afterwards I was thinking what students would think if they knew Tutor Doctor were not actually carefully choosing tutors, but relying on Hobson's choice.

I felt the need to put my experience out there. Also finding out I would be getting £18 for an hour and they get £50 leaves a really sour taste.

No wonder there are so many disgruntled comments here from tutors and customers. And no wonder the franchises are finding it difficult to make a living from their business.

Joel in the UK

Tutor Doctor Reply:
All tutors employed by Tutor Doctor are high-caliber professionals. We employ a rigorous screening process that assesses every tutor’s qualifications, training, and experience. Only those tutors who meet our high standards of professionalism are invited to become a part of the Tutor Doctor team. Our tutors are matched with students with great care and attention.

Serving as a tutor in the Tutor Doctor network requires commitment. It requires a willingness to undergo a full safety check, a thorough and up-to-date grasp of the latest educational best practices, and most of all a dedication to making a real difference in the lives of our students. Nothing beats the feeling of helping a young person’s educational dreams come true, and we expect all our tutors to have a full appreciation of all that entails.

Our process includes a very careful assessment of each student’s needs. We meet in person with the student and his/her parents and work carefully to discover the child’s strengths and weaknesses, as well as their academic goals. We create a detailed plan that clearly maps out all the work needed to achieve those goals and the time required for doing so. We also work with the student, parents, and teacher, coordinating effectively between all parties to keep on track, while regularly assessing progress and effectiveness at every step.

Everyone at Tutor Doctor recognizes the importance of our work. By helping students further their academic goals, we are helping them build better futures.
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Pros:
  • Nice lady
Cons:
  • Misleading websites
Reason of review:
Not as described/ advertised
Preferred solution:

Change your advertising to state you send any old tutor to any old student

1 comment
Guest

Hi Joel,

I run one of the Tutor Doctor Offices in London.

Firstly we value our tutors enormously.

In terms of matching tutors to students, this is actually a very timely and important part of our process, that makes us outstand from our competitors. My team work's very hard to get this right. Yes sometimes we do get it wrong and if this happens we work with both the tutors and families to fix this.

In terms of cost's we have an incentive scheme and once tutors have tutored a certain amount of hour's then we increase the pay accordingly. We actually have tutors that have worked with us now for over 5 years, providing a valuable service to our students.

In terms of what we charge our students or students family, we do have overheads as any business, and one of these is what we invest to get tutors work.

I'm sorry that you are not happy, but if you wish to contact our office directly we would be happy to go through any grievance's that you may have and resolve with you. Kind Regards Tutordoctorprivatetuition

Zael Rdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker League City, Texas

Review in Tutoring category from League City, Texas

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We were looking into being a franchise owner. Things were going well until the person we were working with said we weren't legit because we had grave concerns about driving around in the Smart Car that the company requires franchisees to buy.

The car is wrapped and is supposed to act as a billboard. Absolutely no problem with wrapping a car, but not a Smart Car that we consider to be a death trap! How dare Tutor Doctor call us not legit because of this.

Very insulting and absolutely unprofessional. I will never consider them again as a business owner or as a client.

Tutor Doctor Reply:
Tutor Doctor is an international company operating worldwide. We employ thousands of tutors who work hard to improve the lives of tens of thousands of learners every day. All our educational consultants undergo extensive training to ensure they possess all the skills required to perform their duties efficiently and professionally.

Tutor Doctor employs many unique methods to provide maximum help to everyone we work with, including the teaching of cross-skills and organizational methods, all of which are designed to equip every student with the tools they need to succeed.

To achieve all this requires a professional organization with exacting standards. At times, it can be challenging to meet those standards, but we believe it is the only way to ensure that every student receives the attention, focus and expert help they seek. Focusing on the needs of our clients will always come first.
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Reason of review:
Poor customer service
Anonymous
map-marker Luton, Luton

Rip off for parents

I have been working with this company for a few months and making great headway with my student. The parents have just cancelled the contract as they can no longer afford it.

I was thinking that £16.50 per hour which I was receiving plus a small percentage for the company wasn't excessive. However I have found out that they were paying £250 per month! They thought that I was receiving most of this. They also postponed classes for a month due to family commitments and were charged full rate by the company as they said that the tutor (me) demanded to be paid to keep the contract.

Needless to say I hadn't received a penny.

So for any parents out there who wish to find a tutor, ask around among other parents and try to find someone who is working independently and not through an agency if possible.

Tutor Doctor Reply:
Tutor Doctor operates internationally, maintaining a network of consultants and tutors numbering in the thousands. We also provide extensive, ongoing training to ensure all our services are delivered with the highest possible level of skill and professionalism. These are crucial aspects of Tutor Doctor’s global operations.

We also provide a unique method for matching tutors with students based on the educational needs and personality profile of learner and tutor alike. We also employ a proprietary software system that logs every tutoring session in detail, ensuring accurate invoicing and educational progress.

In addition, Tutor Doctor provides one-of-a-kind skills training to our students, including knowledge of cross-skills and methods for organizing schoolwork. All of this can be applied not just to courses or exams, but to life itself, right up into adulthood. The methods and services listed here are not extra lines on a bill, they are simply part of the Tutor Doctor approach to educational excellence. All of it puts us head and shoulders above the competition and ensures that parents are getting what they pay for: a top-notch service with a spectacular record of amazing results. We are in the business of changing lives, and that makes everything worth it.
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Reason of review:
Problems with payment
3 comments
Casandra Kho

I own a tutoring company out of Toronto and it's a small business.. I charge the client $30 and I pay the tutor $20.

If you're working 4 hours a month with a student, you get $80 a month and I get $120.

:)

Casandra Kho

I do have to say something in favor of Tutor Doctor .. it costs over $50,000 just to open the franchise, so the franchise owner has a lot of expenses.

Guest

Dear Tutor,

I run a Tutor Doctor office in the Luton area alongside other Tutor Doctor offices.

1) We do not pay any of our tutors £16.50 an hour. Rates vary depending on experience and qualifications.

We also offer a reward pay once a tutor has completed a certain amount of hours with a student.

2) It would be ironic to think that the tutor got all of the money. We like to be competitive. However to maintain our office, administration and ensure we have lots of work for Tutors, this has to be incorporated.

3) If a family overpays, we would certainly refund this back to the family.

4) We would never say or make a demand to a family to pay because the tutor is asking for it, All of our tutors are paid monthly if they submit their invoice and family reports.

If you feel that you have a grievance, then I would ask that you contact our office or the office that you register with.

We will be happy to resolve with you. Tutor Doctor North Herts and Beds

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Markham Oqj
map-marker Hamilton, Ontario

Do you guy know Tutor doctor charges a cancellation fee worth $100?

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I had a terrible experience with this company. I hired a tutor and she didn't showed up on the appointed day. I thought this was a bad experience so I asked the manager of the company that I wanted to cancel the service. I mailed him several times to ask these cancellation requests, but he didn't answer back.

A couple of months later, the manager withdrew $100 from my account. I thought it too weird, so I called him over the phone to ask why he did this. He then answered that it was their policy to charge $100 when a customer should cancel their service.

At that time, I didn't have the contract made with them since it happened after several months I had signed it. Therefore, I ended up being charged $100 by them even though I hadn't received even a single lecture from their tutor.

For me, this was a really bad experience, so I write this to let any readers know that they must check any hidden cancellation clauses on the contracts from Tutor Doctor.

Best,

Jay

Tutor Doctor Reply:
Tutor Doctor, like service providers in many professions, employ cancellation fees to protect students and tutors alike. Our one-on-one tutoring is a valuable resource that relies on the hard work and dedication of many people. Our in-home tutors receive extensive screening, and our tutor consultants receive intense training.

At the same time, a huge amount of time and effort goes into our tutor matching system. We believe it is critical to ensure that every student is matched with a tutor that meshes well with their educational needs and their individual personality. We need to understand each student’s strengths and weaknesses in order to target those areas that need the most help.

The ultimate aim is the achievement of every student’s educational goals. This lies at the heart of everything we do at Tutor Doctor. This is why our service agreement clearly spells out our cancellation policy. This policy ensures that everyone involved, including Tutor Doctor and the student’s family, are fully dedicated to the fulfillment of the mission: the academic success of each student.
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Reason of review:
Not as described/ advertised
Loss:
$100
Preferred solution:

Ensuring good communication with customers

Anonymous
map-marker Ottawa, Ontario

Worst company

I had a terrible experience with this company. Their service is very expensive comparing with the poor quality of tutoring that they offer.

I really feel that I have been ripped off, I paid 640 dollars. OMG! The last tutor that came to my daughter told her write your questions and I will go home and search them and email you!

They owe me 150 dollars! I advice people not to deal with them, especially they have a very clever way of marketing their service that can deceive people.

Tutor Doctor Reply:
Tutor Doctor provides a professional service designed to improve the academic performance in a long list of subjects. That requires a great deal of skill and experience, as well as a global network designed to encourage excellence in student and tutor alike. We have developed many techniques and programs designed to instill confidence, organizational skills and new approaches to education based on their own unique qualities.

All of our tutoring methods are the result of educational best practices, published research results and many years of very hard work in the field. Every tutor is more than just an individual, they are a part of a global team of educational professionals. Our goal is to make sure that all our clients receive maximum effort from everyone in the Tutor Doctor family.

Our aim is for all the students we work with to achieve a level of academic excellence beyond their wildest dreams, and that is a valuable goal.
View full review
Cons:
  • Fraudulant activities
Reason of review:
Bad quality
Loss:
$650
Preferred solution:

Full refund

Anonymous
map-marker Richmond Hill, Ontario

Tutor Doctor Staff Review from Richmond Hill, Ontario

The tutor we got for my daughter touched her inappropriately and stared at her chest

For half the session my daughter was very uncomfortable we cancelled right after she told me this!

Tutor Doctor Reply:
Tutor Doctor is extremely committed to ensuring our students are receiving quality tutoring services in a safe environment. We always put students first, and we have several policies in place to protect this mission. All tutors we work with are required to have criminal background checks prior to conducting tutoring sessions. In addition, our policies state that a legal guardian over the age of 18 must be present for all tutoring sessions. Tutors will not enter the premises to render sessions unless an adult is present, and we require this to be initialed and verified after each session. Furthermore, we also require tutors to submit detailed reports after every session to ensure a complete progress record is maintained for every student. At Tutor Doctor, safety and quality of education is our top priority.
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Reason of review:
Poor customer service
Anonymous
map-marker Guildford, England

Disgusting Business Practices

I recently did an interview for Tutor Doctor in West Surrey, I wanted to tutor students around the Guildford area.

Not only was the application process patronizing and degrading, they offer literally no resources whatsoever to their tutors and only pay you around 35% of what the client is paying!!

They charge £50 an hour and only give you £17.50 of it! Not suprised there are so many bad reviews about them.

The owner, Alex Scotchbrook, should be ashamed of herself. I don't know how she gets away with it!

If you want a poor quality low paid tutor at a premium price then Tutor Doctor is the company for you!!!

Tutor Doctor Reply:
Tutor Doctor is a truly international company, operating in countries around the world. Wherever we operate, we employ the best tutors we can find and pay competitive wages. Employing tutors, however, is only one part of a far bigger picture. We have developed exclusive proprietary software that accurately tracks every minute spent tutoring, as well as the academic progress of each student and any special actions needed to further the journey to academic excellence.

Tutor Doctor has also developed unique tools and techniques for use by students in their studies. These include the teaching and highlighting of cross-skills and methods for keeping schoolwork fully organized. These skills are proven to show beneficial results, sometimes spectacular results, and what’s more, they benefit the students well beyond their academic careers, into their working life and beyond. We also employ a tutor matching system that connects students with a tutor best equipped, in terms of training, skills, and personality.

If that wasn’t enough, Tutor Doctor operates a regimen of high-end training designed to ensure that everyone who works with Tutor Doctor is well-versed in the latest skills and techniques. All of this is only a part of the resources Tutor Doctor employs to help our students. We go the extra mile because the stakes are incredibly high. We’re not just boosting grades, after all -- we’re changing lives. It’s worth every penny.
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Reason of review:
Pricing issue
Anonymous
map-marker Charlotte, North Carolina

Tutor doctor

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I simply love our tutor that Tutor Doctor provided for my son. She is caring, helpful, and friendly.

She makes learning easy for him and I really see a light bulb coming on. I think this is great. I have also referred them to my sister-in-law and she thinks they are great as well. They make sure the child gets it and focuses on what they are learning in class.

I also love the study habits they try to enstill in them as well.

I also love the patience they have when it comes to my kid. You have to have patience with children.

Tutor Doctor Reply:
At Tutor Doctor, we work very hard with our students to find a path to ever-higher levels of academic excellence. Our whole team, worldwide, is focused on this goal. We match our students with tutors who are best able, professionally, and personally, to provide the most help possible.

While tutoring students can be demanding, it also offers amazing opportunities for taking part in an amazing process: the realization in our students that they are worth so much more than they ever realized, and capable of so much more than they ever imagined. Watching all this unfold, watching grades rise and confidence soar, is one of the most exciting and beautiful experiences one can have.

Thank you for your kind words. May your son find ever more joy as he moves through life!
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Reason of review:
Good quality

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